Privacy Policy

Personal Information We Collect

Depending on how you interact with us, we may collect the following information.

Contact and identification information

• Name;
• Billing address;
• Shipping or delivery address;
• Email address;
• Telephone number;
• Company or organization name; and
• Other information you provide when contacting us.

Account information

• Customer account details;
• Username or login information;
• Saved addresses;
• Wishlist information;
• Order history; and
• Account preferences.

We do not ask you to provide your account password to our staff. Passwords are managed through the website’s secure account system.

Order and transaction information

• Products purchased or requested;
• Order numbers;
• Quotation details;
• Purchase dates;
• Prices and payment status;
• Delivery and pickup instructions;
• Delivery location details;
• Returns, refunds, exchanges, and warranty information; and
• Communications concerning an order or transaction.

Payment information

Payments may be processed by third-party payment processors or financial institutions. These providers may collect and process payment-card or banking information according to their own privacy policies and security practices.

Stock Tanks Canada does not intentionally store complete payment-card numbers or card security codes on its own systems. We may receive limited transaction information, such as payment status, payment method, transaction identifiers, and the last digits of a payment card.

Communications and customer-service information

We may collect information contained in:

• Contact forms;
• Emails;
• Telephone conversations;
• Quotation requests;
• Product inquiries;
• Customer-service requests;
• Complaints;
• Warranty requests; and
• Other communications with us.

Website and technical information

When you visit StockTanks.ca, we or our service providers may automatically collect information such as:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Referring website;
• Pages viewed;
• Links selected;
• Dates and times of visits;
• Shopping-cart and website-session information;
• Approximate geographic location based on an IP address; and
• Website performance, diagnostic, and security information.

Marketing information

If you subscribe to promotional communications, we may collect:

• Your name and email address;
• Your communication preferences;
• The date, time, and method of consent; and
• Information about interactions with our communications.

Reviews, photographs, and submitted content

If you submit a photograph, video, review, testimonial, or other content to Stock Tanks Canada, we may collect the submitted content together with any name, contact information, or other personal information provided with it.

By submitting content, you:

• Confirm that you created or lawfully own the content and have the authority to submit it;
• Confirm that you have obtained permission from every identifiable person appearing in the content;
• Assign to Canada East Supply & Distribution Inc. all copyright and other transferable intellectual-property rights in the submitted content, worldwide and for the full duration of those rights;
• Waive, to the extent permitted by law, all moral rights you may have in the submitted content; and
• Authorize us to use, reproduce, edit, modify, crop, adapt, publish, display, distribute, promote, advertise, license, or otherwise use the content, with or without your name, in any format or medium and for any lawful business purpose, without further notice, approval, attribution, or compensation.

Once submitted and accepted by us, the content becomes the property of Canada East Supply & Distribution Inc. and may be used at our discretion, subject to applicable law.

How We Collect Personal Information

We may collect personal information:

• Directly from you;
• Through StockTanks.ca;
• Through customer accounts, forms, email, or telephone;
• During purchases, deliveries, pickups, returns, or warranty requests;
• From payment processors, carriers, delivery providers, dealers, or service providers involved in completing your transaction;
• Through cookies and similar website technologies; and
• From publicly available sources or with your consent, where permitted by law.

Why We Collect and Use Personal Information

We may collect and use personal information for the following purposes:

• To provide products, quotations, and requested information;
• To create and manage customer accounts;
• To process and confirm orders and payments;
• To arrange pickup, shipping, and delivery;
• To communicate about orders, quotations, delivery, returns, refunds, or warranties;
• To provide customer service and respond to inquiries;
• To maintain transaction, tax, accounting, and business records;
• To administer discounts, promotions, reviews, photograph submissions, or contests;
• To operate, maintain, troubleshoot, and improve StockTanks.ca;
• To remember shopping-cart contents and website preferences;
• To understand how customers use our website and services;
• To protect our customers, website, systems, business, and service providers from fraud, misuse, security threats, or unlawful activity;
• To establish, exercise, or defend legal rights;
• To comply with applicable laws, court orders, regulatory requirements, and lawful government requests;
• To send marketing communications where we have the consent or other legal authority required to do so; and
• For other purposes that we explain when the information is collected or to which you consent.

We limit the collection of personal information to what is reasonably necessary for the identified purposes.

Consent and Your Choices

We obtain consent when required by law. Consent may be express or implied, depending on the nature and sensitivity of the information and the circumstances.

For example, when you provide an address to place an order, you consent to our use of that address and its disclosure to the parties reasonably required to deliver your purchase.

You may withdraw your consent to certain uses of personal information by contacting our Privacy Officer. Withdrawal of consent will not affect uses or disclosures that have already occurred with valid consent.

Your ability to withdraw consent may be limited where information is required to:

• Complete an order or requested service;
• Maintain required transaction, tax, or accounting records;
• Process a return, refund, warranty, or legal claim;
• Protect against fraud or security threats; or
• Meet another legal or contractual obligation.

If withdrawing consent prevents us from providing a product or service, we will explain the consequences where appropriate.

Marketing Communications

We may send promotional emails or other commercial electronic messages only where permitted by Canada’s Anti-Spam Legislation (“CASL”) and other applicable laws.

Where required, we will:

• Obtain valid consent;
• Identify the sender;
• Provide our contact information; and
• Include a working unsubscribe mechanism.

You may unsubscribe by using the unsubscribe link in a marketing message or by contacting us at [email protected].

Unsubscribing from marketing messages will not prevent us from sending transactional or service-related communications, such as order confirmations, delivery updates, quotation responses, account notices, warranty communications, or safety information.

Cookies and Similar Technologies

StockTanks.ca may use cookies and similar technologies to:

• Keep the website functioning;
• Maintain customer sessions;
• Remember shopping-cart contents and preferences;
• Support account login and security;
• Measure website traffic and performance;
• Diagnose technical problems;
• Prevent fraud and misuse; and
• Improve the website and customer experience.

Some cookies are necessary for the website to operate. Other cookies may support analytics or additional website features.

You can control certain cookies through your browser settings. Blocking or deleting necessary cookies may prevent parts of the website, including account, cart, or checkout functions, from working correctly.

When We Disclose Personal Information

We do not sell or rent personal information.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• Payment processors and financial institutions;
• Delivery companies, carriers, drivers, freight brokers, and logistics providers;
• Website, eCommerce, hosting, cloud-storage, and information-technology providers;
• Email, communications, analytics, security, and fraud-prevention providers;
• Manufacturers, suppliers, dealers, or service providers assisting with an order, product inquiry, return, or warranty claim;
• Accountants, insurers, auditors, consultants, and legal advisers;
• Government, regulatory, law-enforcement, or judicial authorities where required or permitted by law; and
• A purchaser, successor, or adviser involved in a proposed or completed business transaction, such as a sale, financing, merger, reorganization, or transfer of assets.

Service providers are permitted to use personal information only as necessary to provide their services or as otherwise permitted by law.

Processing and Storage Outside Canada

Some of our service providers may process or store personal information outside Ontario or outside Canada.

When personal information is processed or stored in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.

We remain responsible for personal information under our control and use contractual or other reasonable measures to require service providers to protect it appropriately.

You may contact our Privacy Officer for additional information about our use of service providers outside Canada.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes for which it was collected;
• Complete transactions and provide customer service;
• Administer returns, warranties, disputes, or legal claims;
• Meet tax, accounting, regulatory, insurance, and recordkeeping requirements;
• Prevent fraud and maintain security; and
• Enforce our agreements and legal rights.

Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer reasonably required, we will securely delete, destroy, or anonymize it, subject to technical, legal, and operational limitations. Information stored in backups may remain until those backups are securely overwritten or deleted in accordance with our normal retention practices.

Safeguards

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information in our custody or control.

These safeguards may include:

• Access controls;
• Account authentication;
• Secure hosting and payment processing;
• Software and system maintenance;
• Staff access limitations;
• Internal privacy and security practices;
• Secure disposal methods; and
• Contractual protections with service providers.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us promptly if you believe your account or personal information has been compromised.

Privacy and Security Incidents

If a breach of security safeguards involving personal information occurs, we will assess the incident and take appropriate steps in accordance with applicable law.

Where required by PIPEDA, we will:

• Report a breach that creates a real risk of significant harm to the Office of the Privacy Commissioner of Canada;
• Notify affected individuals; and
• Maintain legally required records of privacy breaches.

Accuracy of Personal Information

We take reasonable steps to keep personal information as accurate, complete, and current as necessary for the purposes for which it is used.

You are responsible for providing accurate information and notifying us when your contact, account, delivery, or other relevant information changes.

Accessing or Correcting Your Personal Information

You may request access to personal information that we hold about you and ask us to correct information that is inaccurate or incomplete.

To make a request, contact our Privacy Officer using the information provided in the “Accountability” section of this Privacy Policy. We may need to verify your identity before processing the request.

Access may be limited or refused where permitted or required by law, including where disclosure would reveal:

• Personal information about another person;
• Confidential commercial information;
• Information protected by legal privilege; or
• Information that cannot legally be disclosed.

If we refuse all or part of a request, we will explain the reason, subject to applicable legal restrictions.

Children’s Privacy

StockTanks.ca is intended for adults and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us without appropriate consent, contact our Privacy Officer so we can review and address the matter.

Third-Party Websites

StockTanks.ca may contain links to websites operated by manufacturers, suppliers, payment providers, social-media services, or other third parties.

We are not responsible for the privacy, security, or content practices of independently operated third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, service providers, practices, or legal obligations.

The revised policy will be posted on StockTanks.ca with an updated “Last Updated” date. If a change materially affects how we use personal information already collected, we will provide additional notice or obtain consent where required by law.